Business Development Associate, Amazon Marketing and Sales

AI in this role

Assist merchants and retailers through loan application journeys via chat, email, and phone.

excelmicrosoft-office

customer-supportcommunicationloan-processingrelationship-management

We are seeking a Business Development Executive to join our growing team. In this role, you will serve as the primary point of contact for retailers and merchants, guiding them through their loan journey while resolving queries via chat and phone. This position offers an opportunity to make a direct impact on our clients success while developing your skills in a fast-paced, expanding business.

Key job responsibilities
- Respond to inbound chats and calls and emails from retailers and merchants in a timely and professional manner
- Guide retailers/merchants through the complete loan application and approval process
- Resolve queries and concerns with empathy and efficiency
- Handle multiple interactions simultaneously while maintaining quality service
- Maintain accurate records of interactions
- Identify and escalate complex issues to appropriate teams when necessary

A day in the life
Respond to inbound chats and calls and emails from retailers and merchants in a timely and professional manner.

About the team
Our team is dedicated to empowering retailers and merchants through exceptional service and seamless communication. We are the critical connection point between our organization and our valued business partners, providing support throughout their loan journey.

Our mission is to deliver experiences by combining technical expertise with genuine empathy. We pride ourselves on our ability to handle complex interactions with professionalism, efficiency, and a solution-oriented approach.
We are problem solvers, communicators, and relationship builders who take pride in guiding our merchants through every step of their financial journey!

Basic qualifications

- Bachelor's degree
- Experience with Excel
- Experience with Microsoft Office products and applications
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Knowledge of Hindi grammar and spelling (both written and verbal)

Preferred qualifications

- 2+ years of customer support experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Business Development Associate, Amazon Marketing and Sales at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer SupportCommunicationLoan ProcessingRelationship ManagementExcelMicrosoft Office

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where loan processing was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Communication, Loan Processing, Relationship Management, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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