Business Line Program Manager, Workforce Staffing

AI in this role

Manage strategic associate hiring operations, labor planning, and cross-functional partnerships at country and business line levels.

excelsql

program-managementstakeholder-managementrisk-managementprocess-optimizationoperations-management

Workforce Staffing (WFS) leverages global infrastructure, technology, science and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. To achieve this, we’re on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.
As the connector between WFS Central Teams and the business, the Business Manager will be accountable for the success of Tier 1 associate hiring at country and business line level, owning tactical and strategic initiatives to deliver our goals. You will partner with senior stakeholders from Operations, PxT, Planning and Finance, and WFS Central Teams and staffing agencies to deliver candidate centric solutions to meet capacity demand in the most cost-effective way.
This role may lead, coach and develop a team of Business Partners to deliver the objectives.

Key job responsibilities
-Partnering with, advising and influencing stakeholders using functional expertise, to optimize labor plans and hiring outlook to achieve cost and capacity goals.
-Have oversight of Labor Order verification and alignment/adjustment, including Labor Order changes, working with both Business and Central Teams POCs, to ensure process compliance at regional and site level
-Using strategic hiring risk management insights, updating stakeholders on current labor supply versus demand. Highlighting short, medium and long term risk to Day One Starts (D1S) Fill Rate, and providing mitigation and recommendations.
-Leading cross-business line WFS strategic initiatives, with awareness of both the business’ and WFS Central Teams’ strategic considerations, focusing on improved hiring outcomes, and optimizing for cost.
-Contributing to short, medium and long term planning, including labor planning and event readiness.
-Consulting and aligning with WFS Central Teams to optimize ways of working, designing robust mechanisms and effective processes.
-Holding WFS Central Teams to account for defined outputs, measuring effectiveness of content and delivery as their primary customer.
-Leveraging WFS Central Teams for the provision of data, insights and risk mitigation to inform business decisions.
-Owning Prime and Peak readiness strategies, documents and business-facing Lessons Learned at the appropriate level.
-Representing WFS in cross functional strategic programs at country and/or Regional level.

A day in the life
Daily activities will include working with internal teams to align on hiring risk and levers that need to be pulled to mitigate risk. Communicating this to the business and working to influence the labor planning process to assist with hiring success. Inspecting the health of the hiring pipeline and taking on projects to help improve the E2E hiring process.

About the team
Workforce Staffing (WFS) strives to allow the business to run in an unconstrained manner, doing so as efficiently as possible, but recognizing we aren’t always the single point of efficiency.
Empowered by our innovative team, we will revolutionize the future of hiring, connecting exceptional talent worldwide to valuable job opportunities.

Basic qualifications

- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Speak, write, and read fluently in English
- HR, talent acquisition, management consulting, or project/program management experience

Preferred qualifications

- Experience defining and executing program requirements and using data and metrics to determine improvements
- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, or experience in creating process improvements with automation and analysis
- Experience in program or project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Business Line Program Manager, Workforce Staffing at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementStakeholder ManagementRisk ManagementProcess OptimizationOperations ManagementExcelSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?

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List these exact terms on your resume: Program Management, Stakeholder Management, Risk Management, Process Optimization, and Operations Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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