Business Mandarin Specialist (Sanctions Operations)

About this role:

Wells Fargo is seeking a Business Mandarin Specialist supports Wells Fargo's sanctions screening and payment operations by accurately interpreting and transcribing Chinese-language payment instructions into Wells Fargo payment processing systems. The role is responsible for ensuring payment information is accurately captured to support sanctions screening, regulatory compliance, and timely transaction processing. The position serves as a critical language resource within the operations organization, supporting business continuity, operational efficiency, and risk management requirements. 

In this role, you will:

Mandarin Language Support

• Read, interpret, and transcribe Simplified and Traditional Chinese payment instructions into Wells Fargo payment processing systems
• Translate payment-related information accurately while maintaining the integrity of financial transaction details
• Ensure Chinese-language payment information is entered in a format compatible with sanctions screening and payment platforms
• Provide Mandarin language expertise to support operational, compliance, and risk-management activities
• Partner with stakeholders to resolve language-related inquiries and documentation requirements

Payment Operations

• Process payment and wire transfer instructions in accordance with established policies and procedures
• Review transaction details and supporting documentation for completeness and accuracy
• Identify and escalate incomplete, inconsistent, or potentially high-risk transactions
• Manage production queues while meeting established productivity, quality, and turnaround time expectations
• Support operational readiness during volume fluctuations and business-critical periods

Sanctions Screening and Compliance

• Support sanctions screening processes through accurate data capture and transaction review
• Conduct initial assessments of sanctions alerts and identify potential matches requiring additional review
• Recognize potential sanctions risks and escalate matters in accordance with established procedures
• Maintain knowledge of applicable sanctions regulations and compliance requirements
• Adhere to Wells Fargo's Financial Crimes, Compliance, and Risk Management frameworks

Risk Management and Controls

• Follow established controls designed to mitigate sanctions, regulatory, and operational risks
• Escalate unusual activity, policy exceptions, or potential compliance concerns
• Maintain appropriate documentation supporting operational decisions and actions
• Support quality reviews, audits, and compliance examinations as required

Continuous Improvement

• Identify opportunities to improve operational efficiency, data quality, and customer outcomes
• Participate in process improvement initiatives and operational excellence programs
• Assist with procedure reviews, documentation updates, and knowledge-sharing activities

Required Qualifications:

• 1+ year of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Fluency in Business Mandarin (written and spoken)
• Ability to read and interpret both Simplified and Traditional Chinese
• Experience in financial services operations, payment processing, compliance, or related operational functions
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to work effectively in a high-volume, deadline-driven environment
• Strong verbal and written communication skills in both English and Mandarin

Desired Qualifications:

• Experience in sanctions screening, AML, Financial Crimes, or Compliance Operations
• Knowledge of wire transfers, SWIFT payments, and international payment processing
• Familiarity with sanctions regulations and financial industry compliance requirements
• Experience supporting multilingual operational environments

Job Expectations:

• Willingness to work onsite in Taguig City and support a hybrid work arrangement upon completion of training

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.