Client Operations Delivery Analyst

Meet the Team 

When you work with us, you’ll be part of a highly empowered collaborative team who's passionate about ensuring that Cisco sellers receive "Accurate, Predictable & Timely Sales Incentives".

To help achieve this you will work with cross functional teams including IT, Finance, HR, Sales and other teams in Operations to resolve issues that are impacting commissions.

Your Impact 

To provide support for Cisco Sellers, Renewal Managers and business partners who raise commission cases. Your role will include the following;

• Understand, replicate, validate, and resolve commission requests from Cisco Sellers, Renewal Managers and business partners (e.g. Strategy & Planning, Operations and Finance)
• Advocate for Cisco Sellers by explaining the issue to business partners to gain their support for required fixes when appropriate. Manage escalations from Sellers and Sales Leaders as needed.
• Document and track case history, case status and solutions in accordance with relevant process and case management guidelines
• Communicate with case requestors regularly via phone, emails and online support tools about case status and solutions
• Support the learning and engagement of our Level 1 support teams
• Contribute to ongoing knowledge documentation on a regular basis, including being a Subject Matter Expert for a defined area
• Focus on continuous self learning and development, including maintaining all your relevant training and certifications
• Partner with other Operational teams and GPMs to share knowledge, and drive continuous improvement, enhancements and automation in our Compensation processes and tools

Minimum Qualifications

• Analytical & Critical Thinking: Strong ability to manipulate and analyze large datasets, extract meaningful conclusions, identify trends, and make sound, data-backed recommendations.
• Self-Reliance & Problem Solving: High degree of autonomy with the ability to work independently. Expected to proactively research, identify root causes, and resolve seller queries with minimal supervision while collaborating effectively with the broader team.
• Customer Focus & Stakeholder Management: Comfortable managing Cisco Seller expectations and delivering both positive and challenging outcomes with clarity, diplomacy, and timeliness.
• Data Reconciliation & Advanced Excel: Intermediate to advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP/XLOOKUP, and standard modeling formulas). Ability to utilize and present spreadsheet models as empirical evidence to support findings.
• Numerical & Quantitative Proficiency: Strong mathematical and quantitative aptitude, comfortable working with arithmetic, percentages, ratios, and standard financial/operational formulas.
• AI Adoption & Mindset: Proactive AI-first mindset with a strong willingness to learn and leverage modern AI tools. Expected to apply AI technologies to augment daily workflows, accelerate data analysis, automate routine research, and drive continuous operational efficiency while adhering to data accuracy and security standards.

Preferred Qualifications:  

• Experience with sales incentive compensation administration
• Communication Skills: Excellent verbal and written communication skills. Proven ability to translate complex data and operational findings into clear, digestible insights for diverse stakeholders.
• Business Objects
• Oracle or SAP Incentive Compensation systems
• Experience with a case management system (Remedy, Salesforce, etc.)

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.