Content Operations Specialist

Position Title:   

Content Operations Specialist – Benchmark Content Operations (Night Shift) 

Business Unit:  

WMR FX Benchmarks have been operating since 1994, and this role sits within FTSE Russell’s Benchmark & Index Management division.  

WMR FX Benchmarks produces benchmark rates for Spot, Forward and NDF rates at fixed points throughout the global day, on a 24hr x 5.5 day basis.  Benchmark rates are produced from Hong Kong Opening Sunday to New York Close Friday. 

Role Summary:  

This role is within the WMR Content Operations team.  Working hours are on a ‘shift’ basis, 6.30am to 2.30pm, 2.30pm to 10.30pm and 10.30pm to 6.30am.  This vacancy is for the ‘night shift’, approx. 10.30pm to 6.30am, on a Sunday night to Friday morning basis. The team embraces ‘hybrid’ working, with a minimum of three days in the office each week, and two at home.  

This role involves the provision of accurate and timely benchmark rates to clients who subscribe to the WMR Spot, Forward and NDF services. These benchmark rates are published every 30 minutes and therefore the Content Operations Specialist will be a key part of the production cycle, taking ownership for the process, beginning to end.  

Role Responsibilities & Key Accountabilities: 

- Validates data in an accurate and timely manner using the knowledge of the tools and financial markets  

 
- Uses the approved sources to identify the data, make valuable contributions to the data or use the data as is defined in the collection policy 
 
- Performs data investigation on diagnostic, descriptive, and statistical output during the course of research projects 

 
- Participates in the development of new business proposals and assists on other ongoing project work 

 
 - Demonstrates specific market / language skills to deliver on customer / business requirements, adhering to the quality metrics set 

 
- Leads in the resolution of client cases by fixing the data integrity, missing data and other similar issues 

 
- Collaborates with internal teams and external teams to support sourcing and collection of data 

 
- Supports specific complex projects assigned and meets or exceeds the targets defined 

 
- Supports the implementation of process improvement ideas to improve efficiency and customer experience. 

Essential Skills/Experience Required:  

• Demonstrate strong numeracy skills 

• Demonstrate literacy, both verbal and written skills 

• Able to understand and interpret complex market information 

• Have a high regard for accuracy  

• Be able to multi task producing accurate work under pressure of time 

• Effective at decision making, including when faced with partial information 

Desired Skills/Experience Required:  

• Good social skills, able to work in a small team 

• Working knowledge of Office 365 applications 

• Understanding of the global financial marketplace  

Education/ Certifications: (Specific degrees and/or certifications (denote required or preferred)) 

• Graduate Entry level, or equivalent  

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

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Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

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You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

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