Customer Care Poker Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Poker Specialist based in Germany.

This is a fully remote customer support role focused on delivering a high-quality experience to poker and gaming customers across international markets.
You will assist users through chat and email, helping them navigate registration, verification, payments, bonuses, promotions, tournaments, and cash games.
The role combines customer care, product knowledge, problem-solving, and close collaboration with specialist teams.
You will investigate issues, identify potential bugs, escalate complex cases, and ensure customer feedback reaches the right internal stakeholders.
Success requires strong written communication, attention to detail, empathy, and the ability to maintain service quality while managing multiple conversations.
You will work in a fast-paced environment where continuous learning, process improvement, and customer satisfaction are highly valued.
The position offers remote flexibility alongside structured development opportunities, training, and a strong focus on employee wellbeing.