Customer contact

UPS is hiring a Customer contact. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Office, Databases and customs brokerage.
Level files it as a mid-level role.
Level lists 2,100+ other open roles at UPS.
The role was posted within the past two weeks.

AI in this role

Troubleshoot documentation discrepancies, prepare customs entries, and handle general customer service and data entry tasks.

microsoft-officedatabases

customs-brokeragedocumentation-reviewcustomer-servicedata-entrytroubleshooting

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Job Description:

This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. This position audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks.
Responsibilities:
Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers.
Prepare Customs entries and follow-up with the clearance process on all entries prepared.
Communicate documentation discrepancies to client and supervisor.
Coordinate freight delivery to designated locations.
Resolve finance and accounting reconciliation exchange issues.
Responsible for filing entries to customs via GBS-CM in a timely and accurate manner.

Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements.
Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Establish and maintain client relationships.
Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.
Qualifications:
High school diploma, GED, or International equivalent
Basic knowledge of customs operations, laws and regulations, and other government departments
Basic computer skills:
Basic understanding of HS system

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Customer contact at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Customer contact is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in HU - BUDAPEST CENTER & HQ (HUVSS).
The job was posted on October 8, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customs BrokerageDocumentation ReviewCustomer ServiceData EntryTroubleshootingMicrosoft OfficeDatabases

Questions you could be asked

Tell me about a project where customs brokerage was part of your work. What did you do?
Tell me about a project where documentation review was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where data entry was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customs Brokerage, Documentation Review, Customer Service, Data Entry, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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