Customer Service Administrator Tanzania

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

CUSTOMER SERVICE ADMINISTRATOR 

YOUR ROLE

Do you have a passion for Business development profession? Are you looking to make a significant impact in a dynamic and growing organization? CEVA Logistics is expanding its footprint in East Africa, and we are seeking a skilled and experienced Business Development Professional to support our operations in the region. If you are a proactive Business Development professional who thrives in a fast-paced environment, this opportunity is for you!

WHAT ARE YOU GOING TO DO?

• On‑Boarding & Compliance: Ensure accurate and timely customer onboarding by completing all SOP, documentation, quotation, and compliance checklist requirements.
• Customer Communication & Booking Management: Manage all daily customer communications and process booking requests with complete accuracy and timely vessel detail confirmation.
• Shipment Coordination: Coordinate shipment execution by securing pickup instructions, validating routing and carrier options, performing credit checks, and ensuring all required documents are uploaded to CargoWise.
• Documentation & Certificate Management: Ensure all BLs, certificates, and customer documents are processed accurately, approved in line with SOPs, and discrepancies resolved promptly.
• Pre‑Alerts & Delivery Coordination: Issue pre-alerts, coordinate customs clearance and delivery instructions, process carrier invoices, and ensure all final documents are updated in CargoWise.
• Cargo Tracking & Exception Handling: Monitor cargo movement daily, resolve transit delays proactively, and provide customers with timely tracking updates.
• Financial Accuracy & Profitability: Maintain financial accuracy by validating accruals, WIPs, and job profitability within CargoWise for all assigned shipments.

 WHAT ARE WE LOOKING FOR?

 Education and Experience:

• Bachelor’s degree in business administration is required; a master’s degree or relevant certification is a plus.
• Minimum of 3-5 years of experience in customer service in the logistics industry.

Skills:

• Customer Service & Communication: Ability to communicate clearly, manage inquiries, and maintain strong customer relationships.
• Logistics & Freight Knowledge: Understanding of freight forwarding, global logistics processes, and Incoterms.
• Documentation & Systems Proficiency: Ability to accurately process shipment documents and work efficiently with systems like CargoWise and Microsoft Excel.
• Organization & Time Management: Skill in managing multiple tasks, meeting deadlines, and maintaining smooth workflow coordination.
• Attention to Detail: Strong accuracy in reviewing documents, data entry, and shipment instructions to prevent errors.
• Problem‑Solving: Ability to resolve shipment issues, delays, and discrepancies quickly and effectively.
• Relationship Management: Capacity to collaborate with internal teams, carriers, and customers to support seamless operations.
• Compliance Awareness: Understanding of regulatory, documentation, and safety requirements within logistics operations.
• Tracking & Data Management: Ability to track shipments, update systems, and provide timely status reports to stakeholders.

Characteristics:

• Self-motivated with strong attention to detail.
• Ability to work independently while collaborating with cross-functional teams.
• Strong communication and interpersonal skills.
• Ability to work effectively in a multicultural environment.

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics, we believe in recognizing and rewarding our employees. We offer a competitive benefits package, opportunities for career growth, and a supportive work environment where you can make a real impact.

We work as a team to achieve our goals, and we encourage our employees to grow and develop within the company.

ABOUT TOMORROW

At CEVA Logistics, your career growth is our priority. This role is an excellent opportunity to build a rewarding legal career in a global logistics company. Whether you want to deepen your expertise in legal management or explore other areas within our organization, we provide the resources and opportunities to help you succeed. Join CEVA and be part of our exciting journey!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili