Customer Service Assistant

CMA CGM is hiring a Customer Service Assistant. Level rates it ; you can apply on CMA CGM.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Level lists 1,000+ other open roles at CMA CGM.
The role was posted within the past two weeks.

AI in this role

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION:

As part of our Rise in Motion program, we are looking for talented professionals eager to

develop their careers in the shipping and logistics industry.

We are looking for a proactive and friendly customer service assistant who is committed to provide exceptional service to our customers.

You will support and coordinate customer delivery activities, working closely with our Shared Service Center, internal teams, agencies and customers. Your contribution will help optimize customer service and promote an excellent Customer Experience (CX).

What You Will do?

Support local customs declaration processes
Assist with cargo release activities (on‑carriage & empty returns)
Support pre‑invoicing controls and invoicing processes
Prepare and send Notices of Arrival (NOA)
Follow up on idle situations and escalations
Participate in the promotion of relevant products and services
Support system updates and coordination with involved teams
Provide guidelines and support to the customer service team (processes, disputes, customer profiles, etc.)
Support KPI monitoring and contribute to achieving Customer Experience (CX) objectives
Participate in process optimization projects and digital transformation initiatives

Who We’re Looking For:

Customer focus and teamwork mindset
Strong problem-solving and troubleshooting skills
Attention to detail and strong organizational skills
Good communication skills in English and fluent Portuguese
Comfortable with IT tools and software applications
Motivation to learn and grow in a dynamic, international environment

WHAT WE OFFER:

The opportunity to join a dynamic and growing market in Portugal, where shipping

and logistics are evolving rapidly.

Be part of a high-performing, collaborative team committed to achieving results

together.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

How we rate this

Customer Service Assistant at CMA CGM rates 28 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.