MoyasarCustomer Service Specialist
AI in this role
About the Role
We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.
You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.
What You’ll Do
- Handle merchant and customer inquiries through phone, email, and ticketing systems.
- Support merchants with questions related to our payment services and processes.
- Troubleshoot issues and coordinate with the right internal teams for resolution.
- Track and follow up on cases until they are resolved.
- Support merchants during onboarding and documentation requirements.
- Escalate complex or technical issues when needed.
- Maintain accurate records of customer interactions and cases.
- Identify recurring issues and help improve the overall customer experience.
Requirements
- Bachelor’s degree.
- Experience in customer service or customer support.
- Strong communication and problem-solving skills.
- Customer-focused with good follow-up skills.
- Comfortable handling multiple customer cases.
- Fintech, payments, or financial services experience is a plus.
- Arabic and English communication skills.
How we rate this
Customer Service Specialist at Moyasar rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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