Customer Services Controller

Airbus is hiring a Customer Services Controller. It pays $155k a year and Level rates it ; you can apply on Airbus.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
The listed pay starts 54% above the typical customer service posting on Level.
Level classifies it as a mid-level role.
Level lists 2,700+ other open roles at Airbus.
The role was posted in the last few days.

AI in this role

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Job Description:

TITLE: Customer Services Controller

EMPLOYER: Airbus Americas, Inc.

LOCATION: Herndon, VA

DUTIES: Organize the financial data for the Airbus services business in the Americas region. Establish a robust mechanism for quarterly and rolling forecasting of financial analysis and performance against AOP targets. Ensure all expenditures are aligned with the AOP that support strategic business goals. Provide financial analysis for the Services business in the North America region. Support the Quarterly and Monthly Business Reviews (QBRs/MBRs), deliver insightful variance analysis, root-cause investigations of performance, and a coherent business narrative to middle management. Supporting the full-cycle Financial Planning & Analysis (FP&A) function, including the development of a robust Annual Operating Plan (AOP). Translating complex financial analysis into actionable guidance for business decisions.

REQUIREMENTS: Bachelor’s degree in Business Administration, Finance, Commerce, or related field and 3 years in any job title involving experience with cross-functional stakeholder management. Prior experience must also include: Experience with cross-functional stakeholder management; Working experience with international interfaces, multi-functional interfaces, or division operational management; Experience in an international setting and in complex, large and global organization in the aviation industry; Applying Project, Program, and Portfolio Management principles; Experience in continuous improvement initiatives, cost analysis, and performance management, including KPI development and reporting; and Experience in managing projects to generate structured, business-oriented solutions. Up to 30% domestic and international travel required for business meetings and conferences.

SALARY: $155,455 per year

TO APPLY: Submit application by selecting “Apply” on this page and following prompts to attach resume and submit.

JOB CODE: AA318

#P3M

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

Flexible

Job Family:

Controlling <JF-FI-FO>

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Job Posting End Date: 12.21.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

How we rate this

Customer Services Controller at Airbus rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.