Customer Services Representative

DP World is hiring a Customer Services Representative. Level rates it ; you can apply on Level.

AI in this role

Provide professional customer service and coordinate shipments within a logistics control tower team.

microsoft-office

customer-servicecommunicationproblem-solvinglogistics

We have an exciting opportunity for a Logistics Customer Service Representative to join our organisation. As a Logistics Customer Service Representative , you will work as part of the DP World Control Tower team, based in Limerick.

The purpose of the role is to provide efficient, high-quality customer service within the Logistics Control Tower by acting as the central point of contact for clients, ensuring clear communication, effective issue resolution, and the smooth coordination of shipments between customers, carriers, and internal teams to support on-time delivery and overall service excellence.

How you will contribute

Deliver professional and responsive customer service, handling client inquiries, requests, and issues efficiently.
Act as the main point of contact for customers, providing updates on shipment status, delivery timelines, and potential delays.
Work closely with internal departments (operations, logistics, and warehousing) to ensure accurate and timely order fulfilment.
Coordinate with external carriers and partners to track shipments, resolve discrepancies, and ensure on-time delivery.
Maintain accurate records of all customer interactions and case resolutions using internal systems.
Identify opportunities for process improvements and contribute to enhancing customer service practices.
Ensure compliance with company policies, procedures, and service level agreements (SLAs) to meet performance and customer satisfaction targets.

What you will bring

Fluent in English (written and spoken).
Minimum of 2 years’ experience in a customer service role; logistics or supply chain experience is advantageous.
Strong communication skills with the ability to liaise effectively with both customers and internal teams.
Excellent problem-solving skills with a proactive, solution-focused mindset.
Highly organised with strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
Proficient in Microsoft Office; experience with CRM or ticketing systems is desirable.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1

How we rate this

Customer Services Representative at DP World rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Customer Services Representative is an open job at DP World.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Limerick, Southern Region, Ireland.
The job was posted on October 7, 2026.
Seniority: mid.
Applications are handled by DP World. Apply on DP World

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer ServiceCommunicationProblem SolvingLogisticsMicrosoft Office

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Communication, Problem Solving, Logistics, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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