Customer Support Service Specialist (Mid-Level or Lead)

AI in this role

Support aerospace guidance systems by managing labs, maintaining equipment, and ensuring operational readiness.

microsoft-office

technical-supportmaintenancetroubleshootinginventory-management

Company:

The Boeing Company

The Boeing Defense, Space & Security (BDS) team is seeking a Customer Support Service Specialist (Mid-Level or Lead) to support the Guidance Subsystem Support Contract (GuSSC) program in Hill Air Force Base, UT or Layton, UT. Boeing Defense and Space Systems is growing in the area of aircraft, missile, weapons, and autonomous system guidance, navigation, and control (GNC) system design, development, integration, and test.

The InterContinental Ballistic Missile (ICBM) Minuteman III Guidance Engineering team is looking for motivated, talented individuals to join this robust long-term program. The candidate supports sustainment operating as the PFAS and PADS Labs Manager. The key to this position is the ability to keep equipment and labs in an operational ready state.

Position Responsibilities:

Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair, and preventative measures that ensure continued safe and reliable operations for mission critical software development programs.
Provide technical support for maintenance, repair, and preventive measures that ensure continued safe and economic operations for customers
Apply technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data
Communicate design and operational issues and concerns with engineering
Develop in-service correspondence for continued safe operation and maintenance of equipment
Participate in accident investigation team or support team
Participate in disabled product on-site surveys to assess extent of damage
Adapt existing test procedures
Ensure GFE and classified items are tracked, managed, and inventoried

Basic Qualifications (Required Skills and Experience):

Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
Level 3: 5+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
Level 4: 9+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
5+ years of experience with technical problem resolutions at various levels: component parts, harness subassemblies and assemblies, subsystem and system integration

Preferred Qualifications (Desired Skills and Experience):

Experience working with and troubleshooting computers and computing equipment (cables, IO interfaces)
Experience inspecting, cleaning, and troubleshooting circuit cards
Experience with Windows Operating Systems
Cybersecurity experience (access control, user admin control, systems security, and backups)

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with immediate 100% vesting.
Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Level 3: $82,450-$111,550

Level 4: $104,550-$141,450

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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How we rate this

Customer Support Service Specialist (Mid-Level or Lead) at Boeing rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Technical SupportMaintenanceTroubleshootingInventory ManagementMicrosoft Office

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where maintenance was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where inventory management was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Maintenance, Troubleshooting, Inventory Management, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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