Dutch Billing Associate

UPS is hiring a Dutch Billing Associate. Level rates it ; you can apply on Level.

AI in this role

Manage billing documents, resolve customer issues, and support billing investigations in English and Dutch.

microsoft-excel

customer-servicebillingcommunication

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

FUTURE YOU supports customers and commercial integrity

Are you a natural when it comes to getting customers on your side? Do you also possess an interest in finance? If the answer to both these questions is yes, and you also have a talent for languages, you could be the candidate we’ve been searching for. We need you to secure the loyalty of our customers by showing them how swiftly we can resolve their billing issues. You’ll be making a vital commercial impact on the business, and you’ll be doing it while speaking English and Dutch language.

What you’ll be doing

Managing billing documents and correcting errors by issuing credit/debit notes.
Raising the bar when it comes to providing customer service on the phone and via email.
Supporting UPS with investigating our systems to prevent future billing inconsistencies.

What you’ll get

Competitive salary
Full training to help you perform at your best
Flexible benefits – UPS Pension Scheme/ Healthcare
Life Assurance
Tuition Reimbursement
Opportunities to progress – thanks to our ‘promotion from within policy’.

What you’ll need

A university education and years of work experience are not essential here. You do need to prove you’ve spent at least one year in customer service, and experience using Microsoft Excel would be an advantage. However, we will provide you with four weeks of initial training on site, followed by a minimum of four weeks integrating you into the office team. Once you’re feeling confident enough to work on your own, you can then submit requests to work remotely until the hybrid work type model is established on the site.

How we recruit

At UPS, equal opportunities, fair treatment and an inclusive workplace environment are of utmost importance. We are committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work–related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Come join us!

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Dutch Billing Associate at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Dutch Billing Associate is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IE - DUBLIN GAC OFFICE (IEDUI).
The job was posted on October 9, 2026.
Seniority: junior.
Applications are handled by UPS. Apply on UPS

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer ServiceBillingCommunicationMicrosoft Excel

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where billing was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
What's a project where you used Microsoft Excel hands-on?

Adapt your resume

List these exact terms on your resume: Customer Service, Billing, Communication, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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