Employee Relations Manager, Employee Experience and Relations (EXR)

Amazon is hiring an Employee Relations Manager, Employee Experience and Relations (EXR) in Gurugram, India. Level rates it ; you can apply on Level.

AI in this role

Lead employee relations programs and foster a positive workplace culture across field operations.

employee-relationshr-complianceconflict-resolutionpeople-programs

At Amazon, we’re working to be the "Earth's Best Employer and Earth's Safest Place to Work." To get there, we need exceptionally talented, bright and driven people. If you would like to help us make history, here’s your chance to accelerate our growth and ability to serve our employees and associates by joining the India Employee Relations and Experience (EXR) Team.
The India Operations EXR team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees and associates is fair, respectful, and consistent with our framework of our core business values and objectives.
In this role, you'll independently own and advance employee relations programs that foster a fair, respectful workplace aligned with our goal of being Earth's Best Employer. You'll partner with Field Operations and HR teams to proactively design people programs, analyze employee feedback data, identify and mitigate risks, and manage large-scale network projects—while also handling critical, time-sensitive employee relations issues.
INOPS ER team is part of the Global Employee Relations vertical within Amazon, and works closely with the Field People eXperience and Technology (PXT / HR) teams and Operations teams in advising and enabling them to provide a seamless employee and associate experience.
As an Employee Relations Manager (ERM), you will drive positive employee relations and enable positive associate and employee experience in your region and line of business.
We are looking for candidates with who possess communication and interpersonal skills that let them communicate with ease, across levels from shop floor employees to senior leaders. The role will set in motion and advance numerous programs that develop and nurture a positive work environment, and advancing our work towards being the earth’s best employer. This position requires an individual who has employee relations experience. Experience and exposure to Indian statutory labor compliance laws will be helpful. Successful candidate will be able to independently own and drive broad spectrum of employee relations programs and handle issues. This role requires considerable domestic travel.

Key job responsibilities
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions. Partner to engage in continuous improvement in communication vehicles and practices • Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs. Design, collect, and analyze multiple levels of employee feedback • Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks • Project Management: Independently own large-scale, network-wide projects delivered on time that improve associate experience at a site and network level. Conduct and oversee ER vulnerability assessment programs. The individual also will work on critical employee relations issues that are crisis oriented and typically can only be successfully completed with limited time while exercising judgment. Time management between proactive and reactive responsibilities is a critical component for success in position.

Basic qualifications

- 6+ years of HR, talent acquisition, management consulting, or project/program management experience
- Experience in employee relations, labor relations, or labor/employment law
- Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field

Preferred qualifications

- Master's degree in Human Resources Management or a related field
- 6+ years of relevant professional experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Employee Relations Manager, Employee Experience and Relations (EXR) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Employee Relations Manager, Employee Experience and Relations (EXR) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, HR, Sec-18, Gurgaon.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Employee RelationsHr ComplianceConflict ResolutionPeople Programs

Questions you could be asked

Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where hr compliance was part of your work. What did you do?
Tell me about a project where conflict resolution was part of your work. What did you do?
Tell me about a project where people programs was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Employee Relations, Hr Compliance, Conflict Resolution, and People Programs. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review