Engagement Manager, Professional Services

AI in this role

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
- Lead and manage the end-to-end lifecycle of cloud engagements, including scope validation, release planning, financial tracking, and delivery of customer outcomes aligned with contractual commitments.
- Bridge business requirements with technical solutions by distilling customer needs into clear technical requirements, decomposing complex problems, and facilitating informed trade-off decisions across performance, scalability, security, and business impact.
- Build and manage relationships with customer stakeholders at multiple levels, driving timely decisions, managing expectations, and communicating project status and risks to both technical and executive audiences.
- Identify, assess, and mitigate project risks and issues proactively, enforcing quality mechanisms and security standards while escalating effectively when needed to keep engagements on track.
- Contribute to continuous improvement by creating and enhancing delivery assets, mentoring team members on engagement best practices, and supporting pre-sales activities to grow the practice.

A day in the life
You might start your morning reviewing project dashboards and aligning priorities with your engagement team before joining a planning session with a customer to map their next milestone. Later, you could facilitate a technical discussion to evaluate solution trade-offs, then pivot to coaching a newer team member on stakeholder communication. Throughout, you stay connected to delivery details, ensuring quality standards are met while keeping an eye on risks that could affect timelines or outcomes.

About the team
Our Professional Services team partners directly with customers to help them realize their strategic goals through cloud adoption. We work alongside customer teams and partners to deliver tailored solutions that drive real business value. Our culture emphasizes collaboration, continuous learning, and a genuine commitment to customer success. We are focused on building scalable practices and capabilities that improve how we deliver, and we are excited to welcome team members who bring curiosity, strong communication skills, and a passion for helping customers succeed.

Basic qualifications

- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- 3+ years of cloud computing experience
- Bachelor's degree in Computer Science or Engineering
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams

Preferred qualifications

- project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 151,000.00 - 204,200.00 USD annually
USA, GA, Atlanta - 131,200.00 - 177,600.00 USD annually
USA, IL, Chicago - 131,200.00 - 177,600.00 USD annually
USA, NJ, Jersey City - 144,400.00 - 195,400.00 USD annually
USA, NY, New York - 144,400.00 - 195,400.00 USD annually
USA, TX, Austin - 131,200.00 - 177,600.00 USD annually
USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually
USA, TX, Houston - 131,200.00 - 177,600.00 USD annually
USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually

How we rate this

Engagement Manager, Professional Services at Amazon rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.