Enterprise Implementation Manager

• This is a remote role based in the UK. Our HQ is in Jersey, and most of our team is UK based.
• Initially you'll manage 8 to 12 active implementations, scaling to 15 to 20+ as you build efficiency. Most are mid market and enterprise projects, each running an average of 50 days.
• Our product is deep, flexible, and genuinely complex. You'll work with customers running intricate, multi tenant workflows and customised hiring journeys, with a wide range of integration needs.
• Pinpoint isn't for everyone. We're still in startup mode: fast moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

What you'll do

• Get every implementation live on time, with deadlines met and blockers cleared with urgency
• Own project management from kickoff through go live: milestones, risks, and keeping everyone aligned
• Lead internal and external discovery, then design an implementation plan that fits each customer
• Scope and shepherd HRIS integrations: read the API docs, map the data, and reduce engineering dependency where you can
• Keep integrations, product and support moving together, with timely delivery and clear communication
• Be a trusted advisor to enterprise customers on workflow design and product best practice
• Hand customers over smoothly to Customer Success, and stay involved through early adoption
• Build and deliver training that scales: live sessions, train the trainer programs, and self serve materials

What you'll bring

• 3+ years leading large B2B SaaS implementations end to end, across more than one product and with both enterprise and mid market customers
• Experience running 10+ complex implementations at once, balancing competing priorities, internal coordination and technical complexity
• Technical self sufficiency. You learn from API documentation, use tools like Postman to troubleshoot, and dig in rather than wait for engineering. You don't need to be a developer.
• Time in high growth startups (roughly 50 to 250 people), where processes changed as the business scaled
• A structured way of running projects: milestone driven plans, clear customer responsibilities, and thinking 2 to 3 steps ahead on risk
• Real examples of managing implementation risk: changing the plan, unblocking a technical issue, or driving a change through
• Operational rigour. People trust you to own outcomes, not just tasks.
• AI in your day to day work. You actively use Claude, ChatGPT or similar for planning, research, communication and training materials.
• Professional polish and presence. You can command a (virtual) room.
• Bonus: HR or recruiting tech experience

• Your implementation experience has mostly been support, customer success or consultancy
• You've only ever worked inside large, highly structured companies
• You'd rather coordinate other people's work than own the outcome yourself