AmazonPosted 2w ago

Escalation Specialist, Career Choice

Escalation Specialist, Career Choice at Amazon scores 33 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

JP, Virtualmidfull-time

AI in this role

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. We believe that everyone who comes to Amazon should be able to build their career. As a result, Amazon created the Career Choice program in 2012, and we’ve served over 100,000 learners since then.

We are looking to hire a bright, articulate, analytical and customer-oriented person with a desire to be a part of this unique mission-driven team. You will be charged with raising the bar on the associates' experience with the Career Choice benefit.

Key job responsibilities
The role of the Career Choice Program Specialist supports the associates participating in the program. You will need to be agile and able to manage multiple work streams at once by:
- Resolving escalations from our employees using the Career Choice benefit when they have payment, application, or eligibility related issues.
- Resolving escalations from internal HR teams in order to help them guide associates through using the Career Choice benefit.
- Supporting third party partners (i.e. school partners) when they need assistance with catalog listing issues, payment issues, data sharing, and similar types of transactional support interactions.
- Contribute to data driven reports that highlight the status of team goals

Basic qualifications

- 3+ years of human resources experience
- Experience with HR processes and systems

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.