Executive - HR Operations

AI in this role

Deliver quality customer service in HR operations by managing helpdesk queries, payroll transactions, and HR administration.

workday

hr-operationspayrollpensionscustomer-service

At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.
Core activities and outcomes at this level may include:
Investigate and respond to queries through various communication channels as appropriate
Helpdesk: First point of contact for Capita managers and employees for queries
Payroll: Inputting, processing and checking payroll transactions in a timely manner.
Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
Learning: Content design, development and deployment.
Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding

Job title:

Executive - HR Operations

Job Description:

Attention to detail and ensure accurate data inputting. Ensure personal data is protected at all times Good communication skills – listen actively, have effective written and verbal communication skills Awareness of the wider People Function – roles, policies and processes Gather data and understand information to be able to respond to a query in full Good organisational skills Good customer service skills. Work within the SLA and KPI deadlines set. Making suggestions for improvement in the processes that the role undertakes

Location:

Mumbai

India

Time Type:

Full time

Contract Type:

Permanent

How we rate this

Executive - HR Operations at Capita rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Executive - HR Operations is an open job at Capita.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mumbai.
The job was posted on October 7, 2026.
Seniority: mid.
Applications are handled by Capita. Apply on Capita

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Hr OperationsPayrollPensionsCustomer ServiceWorkday

Questions you could be asked

Tell me about a project where hr operations was part of your work. What did you do?
Tell me about a project where payroll was part of your work. What did you do?
Tell me about a project where pensions was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Walk me through how you've used Workday in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Hr Operations, Payroll, Pensions, Customer Service, and Workday. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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