Fulfillment Integration Support Engineer, Amazon Prime Air

AI in this role

Support integration and monitor infrastructure connectivity between drone delivery centers and the fulfillment network.

troubleshootingsystem-monitoringroot-cause-analysisintegration-testing

The Under-the-Roof (UTR) Tech team within Prime Air is responsible for connectivity between Prime Air Drone Delivery Centers (PADDCs) and the broader Amazon fulfillment network, including its integration, testing, and operational support. We are looking for an experienced Support Engineer to help us launch, monitor, and maintain our UTR infrastructure. In this role you will be the connective tissue between our fulfillment network and the physical sites where drones take flight, validating UTR integration, troubleshooting live issues, and ensuring every site we launch stays healthy. Prime Air is expanding rapidly, and this role spans the full lifecycle of our sites: standing up and testing new locations as we grow, and sustaining operations at the sites already live. It is a mix of in-office and in-field work, and you will collaborate across the technology and operations teams of both Prime Air and the broader Amazon fulfillment network to keep goods moving from stow to drone.

Key job responsibilities
• Manage trouble tickets using existing documentation, procedures, and tools, performing initial troubleshooting and driving issues to resolution or escalation.
• Write comprehensive technical notes and maintain clear communication throughout the resolution process, ensuring accurate and up-to-date ticket records.
• Generate metrics for each launched site, create alarms on those metrics, and monitor system health on an ongoing basis.
• Conduct root cause analyses (RCAs) on issues impacting system health, drive corrective actions to closure, and proactively identify observability gaps.
• Monitor system health during high-volume events (e.g., holiday peaks) and support deployment activities by identifying and addressing pipeline blockers.
• Partner with sites to perform integration and UTR testing during launch phases, capturing test results and computing relevant metrics.
• Travel to sites as needed to support on-site integration testing and participate in operational readiness reviews.
Contribute to operational excellence by raising the bar on observability, incident response, and deployment best practices.

About the team
How do you get items to customers quickly, cost-effectively, and most importantly safely, in less than an hour? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what's to come. Check out more information about Prime Air on the About Amazon blog.

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Amazon Prime Air is revolutionizing delivery through autonomous drone technology, aiming to deliver packages to customers in 30 minutes or less.

Basic qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience effectively communicating complex concepts through written and verbal communication

Preferred qualifications

- Knowledge of web services, distributed systems, and web application development
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience in Logistics, Distribution or Fulfillment processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

How we rate this

Fulfillment Integration Support Engineer, Amazon Prime Air at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

TroubleshootingSystem MonitoringRoot Cause AnalysisIntegration Testing

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where system monitoring was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where integration testing was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Troubleshooting, System Monitoring, Root Cause Analysis, and Integration Testing. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review