GBM Account Manager

AI in this role

Company:

Marsh

Description:

We are looking for a talented individual to join our GBM (Global Benefits Management) team within Marsh Health and Benefits in Madrid. This is a hybrid role, with a requirement to work from the office at least three days per week.

Marsh Health and Benefits is a market leading advisor, helping organizations develop innovative, data-driven benefits strategies that enhance employee engagement, improve wellbeing, and deliver cost-effective solutions.

Our GBM team supports multinational clients in designing, coordinating, and managing employee benefits programmes across multiple countries. Working closely with HR, Reward, and Procurement leaders, the team delivers globally consistent yet locally compliant benefits strategies that improve employee experience, strengthen governance, and help clients manage cost effectively.

Key activities include benefits benchmarking, renewal support, vendor coordination, reporting, and advising clients on global benefits best practices. The GBM team plays a vital role in helping multinational organisations deliver effective, compliant, and competitive benefits programmes worldwide.

As an Account Manager, you will manage a portfolio of multinational clients headquartered in Spain, develop a deep understanding of their global challenges, and act as a trusted advisor on employee benefits strategy.

We will count on you to:

Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client retention.
Have a clear understanding of clients’ priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients’ guidelines.

Manage clients' insurable benefits on a daily basis, support the implementation process, ensure key activities are completed on time and with high-quality data, and ensure internal and external teams are aligned.
Serve as the day-to-day point of contact for your dedicated portfolio of multinational clients and internal teams, such as Marsh local brokers regarding clients’ deliverables and provide guidance to the internal teams and your stakeholders at client side.
Manage delivery and materials to the clients, and present results during client meetings.
Provide renewal directions and compile project timelines.
Support local and global teams as well as sales opportunities.

What you need to have:

A degree in Human Resources, Management, Economics, Law, Sociology, Public Administration, Marketing, or a related field
5+ years of relevant professional experience, ideally within the employee benefits sector
Native-level Spanish and strong English skills in both written and spoken communication (minimum B2)
Excellent organizational skills and the ability to manage priorities effectively
Strong communication and presentation skills, with the confidence to engage different audiences
A collaborative approach and the ability to work both as part of a team and independently
A curious, growth-minded attitude, with a commitment to continuous learning and improving how things are done
Confidence using MS Office and working with different systems, including the ability to analyse data in Excel and prepare professional PowerPoint presentations

What will help you stand out?

Experience or knowledge in employee benefits, HR, and/or general insurance
A background in consulting/client-facing roles
A strong team spirit and a collaborative working style
A growth mindset, with curiosity and the confidence to think creatively
A genuine passion for making a positive difference in people’s lives

Why join our team:

You will be part of a vibrant, inclusive culture, working alongside talented colleagues to create innovative solutions that make an impact for colleagues, clients, and communities
We will support you to be your best through professional development, meaningful work, and supportive leadership
Our scale opens up a wide range of career opportunities, alongside benefits and rewards designed to support your wellbeing

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with Section 40.2 of the Royal Legislative Decree 1/2013, of 29 November, approving the Consolidated Text of the General Act on the Rights of Persons with Disabilities and their Social Inclusion, Marsh will provide a reasonable accommodation to employees and prospective employees up to the point of undue hardship as required for the individual’s particular restrictions and limitations.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

How we rate this

GBM Account Manager at Marsh McLennan rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.