GBS Training Specialist

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Responsibilities:

• Facilitate instructor-led and virtual training programs for new hires and existing Customer Care Representatives.
• Deliver customer service, process, systems, and compliance training to support operational readiness and business objectives.
• Prepare training materials, review training modules, and develop process outlines to enhance learner understanding and engagement.
• Manage training completion records and update learning management systems to ensure accurate learner tracking and certification status.

Required Qualifications

• College graduate or international equivalent education.
• Minimum of 2 years of customer service, contact center, or related operational experience.
• Previous training facilitation, instructional delivery, coaching, or employee development experience.
• Strong oral and written communication skills with the ability to effectively present information to diverse audiences.
• Strong problem-solving and analytical skills with the ability to identify learning gaps and recommend appropriate solutions.
• Good and consistent attendance record.
• Ability to facilitate classroom, virtual, and one-on-one training sessions.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively across multiple teams and levels of the organization.
• Ability to provide constructive feedback and coaching that supports employee performance improvement.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to generate, analyze, and interpret reports and performance metrics.
• Strong organizational, time management, and prioritization skills.
• Ability to adapt to changing business needs, processes, and priorities.
• Excellent attention to detail and commitment to maintaining accurate training records and documentation.

Employee Type:
 

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