SpaceXWestminster, MD$150k-$190k
$150k-$190knew
Match GroupPosted 6d ago
L1
Global Escalations Specialist
Global Escalations Specialist at Match Group scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
Los Angeles, CaliforniamidFull-time$50k-$60k
AI in this role
Investigate safety issues, abuse, and app functionality while enforcing community guidelines and terms of service across dating platforms.
trust-and-safetyescalation-managementpolicy-enforcementcustomer-supportinvestigation
Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match, Meetic, PlentyOfFish, OkCupid, The League, HER, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL 3 days/week.
Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.
Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Trust And SafetyEscalation ManagementPolicy EnforcementCustomer SupportInvestigation
Questions you could be asked
- Tell me about a project where trust and safety was part of your work. What did you do?
- Tell me about a project where escalation management was part of your work. What did you do?
- Tell me about a project where policy enforcement was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where investigation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Trust And Safety, Escalation Management, Policy Enforcement, Customer Support, and Investigation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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