Global Manager – Service Processes & Tools, ABB Robotics (Lifecycle Service)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Your role and responsibilities

We are looking for a senior leader to join ABB Robotics’ Lifecycle Service platform as Global Manager – Service Processes & Tools. In this role, you will lead a global team of Process Owners and Process Experts to harmonize, standardize, and continuously improve service and lifecycle management processes aligned with the company strategy. As part of the Lifecycle Service Platform Management Team, you will play a key role in shaping the future operating models ensuring scalable, efficient, and customer-centric service processes across the organization.

At ABB Robotics Lifecycle Service Platform, you will have the opportunity to drive global impact by shaping how we deliver the whole end-to-end service excellence. You will work with diverse teams across the world, influence key decisions, and contribute to a future-ready, customer-focused service organization.

This role is open to candidates across Europe. Near an ABB Robotics location is preferred, although our primary focus is on finding the right person with the mindset, experience, and motivation to thrive in this position.

Your Responsibilities:

• Global Process Owner for Service processes, owning end-to-end target-state process design and ensuring proper metrics are in place
• Lead, coach and develop a team of 6 Service Business Process Owners and Process experts

• Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders
• Overseeing and ensuring alignment between service processes, value streams, and digital tools
• Translate business strategy, customer needs, and market dynamics into scalable processes
• Ensure a strong customer-centric approach, prioritizing initiatives based on business value and customer experience
• Ensure service processes and data structures provide the foundation for digital services, automation, and future AI-enabled business capabilities.
• Support and guide global deployment, adoption, and change management for process and system improvements
• Ensure Health, Safety & Environment (HSE) requirements are embedded in all processes and tools

Your Profile

• M.Sc. or bachelor’s degree in Engineering, Computer Science, Business administration or similar. Minimum leadership experience 5-10 years, minimum total work experience 15-20 years.
• Proven leadership of global teams in complex matrix organizations, with strong stakeholder management at senior level.
• Proven experience in Service Business, with strong understanding of service and lifecycle management including but not limited to field service, parts fulfillment, installed base and data driven services.
• Experience in global transformation programs, a plus with ERP/CRM/Field Service management platforms experience.
• Knowledge of process taxonomy, design, and data flows.
• Strategic mindset combined with a hands-on, execution-driven approach.

More about us

This is an exciting time to join us in ABB Robotics, as we’ve announced the plan for SoftBank group to acquire ABB Robotics and become a stand-alone company. This is a revolutionary period in our 50+ year history, and we are entering a time of transformation and building the company towards a future of Physical AI.

Union representatives – Sveriges Ingenjörer: Pia Sandström, +4672 525 90 30; Ledarna: Lenny Larsson, +46 706 32 85 47; Unionen: Roger L. Gustavsson, +46 730 30 30 36.

We look forward to reading your application in PDF format. Last day to apply is October 12th. Please note that interviews will be held on an ongoing basis, submit your application as soon as possible. Thank you!

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.