Level

Match GroupPosted 3w ago

L1

Global Operations Specialist

Global Operations Specialist at Match Group scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (Dublin, Ireland)midFull-time

AI in this role

Provide global operational support, handle complex customer escalations, and investigate platform safety concerns for Match Group.

customer-supporttrust-and-safetyproblem-solvingescalation-management
Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business. 

We are looking for a Specialist for our Global Operations team supporting users globally during the APAC timezone. As a Global Operations Specialist, you will provide dedicated support by handling the most complex and critical customer issues. This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all of the brands we support. We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them). Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

 

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Skills and AI tools this role asks for

Customer SupportTrust And SafetyProblem SolvingEscalation Management

Questions you could be asked

  1. Tell me about a project where customer support was part of your work. What did you do?
  2. Tell me about a project where trust and safety was part of your work. What did you do?
  3. Tell me about a project where problem solving was part of your work. What did you do?
  4. Tell me about a project where escalation management was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Customer Support, Trust And Safety, Problem Solving, and Escalation Management. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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