Hostess Riva

Hostess Riva 
(21349)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About this Role

Welcome the guests at the entrance of the restaurant with a friendly manner, eye contact and pleasant appearance. Responsible for table’s arrangement, reservation, guests’ requests. Cleanliness of all menus and prepare all necessary documents for the restaurant before each service

Key Duties and Responsibilities

• Start working as per schedule
• Neatly dressed and well groomed at all times according to our standard
• Conduct daily meeting with Asst & Restaurant Manager to express concerns and receive information
• Always ready by the door to greet guests, check their reservations and escort them to their table
• To know the hotel ‘‘vision, mission, cores values & brand values’’
• Ability to work in any other restaurant whenever required
• Prepare reception area before service
• Greet guest with eye contact, smile and using guest name
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Politely request guests to wait in waiting area if no table is available
• Notifies managers of any guest that is perceived to be unhappy
• Consistently displays a friendly, accessible and approachable attitude with all in house & outsider’s guest
• In order to make them feel welcome
• Answering the phone with pleasant voice, give information, take bookings
• Follow hotel safety working procedure
• Communication and feedback to managers for the interest of guests
• Respond to guest’s questions regarding services and facilities offered by the hotel and encourage them to take part in them
• Recommends all Restaurants and other revenue generating areas to our guest
• Ensure that guest’s names and their correct titles are used at all times
• Assist restaurant staff to reset tables on busy period
• To keep reception area clean and tidy all time
• File all memos in relevant files and update all information
• Always check guest’s special requests
• Ensure that all menus and drinks lists are in good conditions and in a correct number before each service
• Check all tables set up according to the reservation list
• Reconfirm all reservations everyday with F&B coordinator
• Never leave the reception area empty, wait for your colleague to come back a minimum of one person has to be their all-time at the entrance
• Inform each and everyone in the restaurant/Chef for new arrivals, in order to coordinate the service
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working environment
• Ensures that special requests, dietary requirements, anniversaries and birthdays are observed and ensures this information is noted on the reservation sheet as well as communicated to all team members
• Responsible for recording guest feedbacks in relevant files
• Attend meeting and training when requested
• Making conversation to guests during meal period and find out their likes and dislikes
• To ensure that service is discrete and efficient at all times
• Report all comments, complains, problems from guest to the Asst/Restautant manager
• Ensure that we have enough reading glasses, umbrellas, pashminas ready for service
• To be fully aware of the hotel’s safety procedures
• Collect special orderings from store (eg-papers, menus folders etc)
• Maintain guest history (allergies, preferences etc)
• Bid farewell and thank the guest upon departure, ensures everything was at their satisfaction and invites them to return
• Report to managers “forgotten items”

About You

• Reliable, Cooperative, flexible, Healthy, Clean and Neat, Knowledgeable, Persuasive, Attentive, Diplomatic
• Young Female Candidate with an excellent drive to work odd hours
• Good spoken English and French language, a third language is a plus, computer literate with a good knowledge in MS office
• Beginners could be considered for the position, experience in hospitality is a plus.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.