HR Service Delivery Manager

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a HR Service Delivery Manager who will lead a team of Case Specialists responsible for managing complex and escalated employee cases, delivering Employee Care training, conducting Quality Assurance audits, and providing subject matter expertise across Employee Care processes

In this role, you will:

• Manage and develop team of individual contributor roles with low to moderate complexity and risk in functional area, and engage stakeholders and internal partners associated with HR service delivery; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Identify and recommend opportunities for process improvement and risk control development and ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Supervise timely completion, quality, and compliance in one or more complex operation areas
• Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
• Collaborate with and consult with peers, colleagues, and multiple level managers; and interact directly with internal customers
• Manage allocation of people and financial resources for aligned department or business group
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Experience in training, quality assurance audits and projects preferred.
• Expertise in HR processes
• Must have a bachelor’s degree or higher

Job Expectations:

• Leads a team of Case Specialists responsible for managing complex and escalated employee cases, delivering Employee Care training, conducting Quality Assurance audits, and providing subject matter expertise across Employee Care processes
• Supports partners through training insights, operational recommendations, continuous improvement initiatives, project work, and oversight of complex cases
• Candidate must be amenable to work on a graveyard schedule at Taguig City

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.