PerkRemote · Barcelona
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AmazonPosted today
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ICQA Area Manager (m/w/d)
ICQA Area Manager (m/w/d) at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
DE, Gattendorfmidfull-time
AI in this role
ICQA Area Manager leading fulfillment center inventory control, quality assurance, and problem-solving operations.
inventory-controlquality-assuranceoperations-managementteam-leadership
What we offer:
- A permanent contract directly with Amazon
- An attractive compensation package including Restricted Stock Units (through Amazon.com, Inc.)
- Relocation package if your home is at least 80 km from the site
- Free life and disability insurance and support with company pension plans
- Employee discounts on amazon.de as well as Amazon Extras (e.g., discounts on travel, restaurants, entertainment, electronics, home, etc.)
- Commuter benefits: Free parking or coverage of the Deutschlandticket (Germany-wide public transport pass)
- Family bonus (one-time payment for parents on parental leave)
- Referral services for childcare, eldercare, and care for people with special needs
- A free Employee Assistance Program (also for family members) for counseling on professional or personal matters
- Excellent development opportunities in a global company
Key job responsibilities
• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center;
• Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures;
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency;
• Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity.
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience;
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team;
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.
A day in the life
You'll work shifts at a fulfillment center, overseeing inventory control, quality assurance, and problem-solve operations. Each day begins with a team huddle to review performance, set goals, and address issues. Throughout your shift, you'll analyze inventory discrepancies, resolve receiving issues, and coach team members on accuracy. You'll regularly identify trends and process improvements, collaborating with partners across Catalogue, Procurement, Supply Chain, Loss Prevention, and Program Management. On the floor, you'll observe processes, ensure safety standards, and develop team members by identifying training needs. At shift end, you'll prepare a handover summarizing key events, issues, and priorities.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects, delivering world-class service at the lowest possible cost. Our vision is to exceed expectations for both buyers and sellers by driving defect-free order fulfillment through efficient, accurate operations. We achieve this by creating and implementing quality standards across all FC processes — receive, stow, count, pick, pack, and ship extending to our sellers and customers. Leading with empathy, we foster a safer, more productive, higher-performing, and diverse work environment. We are committed to empowering and supporting our team members to grow and achieve their aspirations.
Basic qualifications
- Bachelor’s Degree from an accredited university or equivalent qualification
- Demonstrated solid proficiency in time management skills, alongside confidence in organising vast amounts of data
- Resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
- Proven ability to influence, with varying levels of seniority within an organisation
- Previous experience in inventory placement and optimisation
- Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus
- Excellent verbal and written communications skills in the local language and in English
Preferred qualifications
- Strong analytical abilities, including proficient mathematical and data analysis skills, inventory topography optimization
- Able to swiftly pick up new software systems and data analysis tools
- Experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Inventory ControlQuality AssuranceOperations ManagementTeam Leadership
Questions you could be asked
- Tell me about a project where inventory control was part of your work. What did you do?
- Tell me about a project where quality assurance was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Inventory Control, Quality Assurance, Operations Management, and Team Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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