IN_Senior Associate_Core Banking_FS Tech_Advisory_Mumbai

AI in this role

Manage and optimize core banking processes across deposits, lending, and payments to improve operational efficiency.

cbs

process-optimizationretail-bankingoperations-managementbusiness-analysis

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:

Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.

Key Responsibilities

Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.

Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).

Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.

Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/Flexcube; LOS/LMS; payment switch/gateway).

Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.

Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.

Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.

Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications & Experience

Any Postgraduate/ Professional degree

3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).

Strong stakeholder management; ability to translate business needs into functional requirements.

Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.

Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.

Preferred :

Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.

Lean/Six Sigma Green Belt awareness (for debit card/linked payments).

Strong exposure to Excel – Powerpoint for management communication

Mandatory skill sets:

Core Banking, BA

Preferred skill sets:

Core Banking, BA

Years of experience required:

4-7

Education qualification:

BE/Btech/MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, MBA (Master of Business Administration)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Digital Transformation

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Digital Tooling, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility {자세히(19)}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

September 4, 2026

How we rate this

IN_Senior Associate_Core Banking_FS Tech_Advisory_Mumbai at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Process OptimizationRetail BankingOperations ManagementBusiness AnalysisCbs

Questions you could be asked

Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where retail banking was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where business analysis was part of your work. What did you do?
Walk me through how you've used Cbs in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Process Optimization, Retail Banking, Operations Management, Business Analysis, and Cbs. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review