Shield AIInstructor & Customer Success Manager
Shield AI is hiring an Instructor & Customer Success Manager in Lviv, Ukraine. Level rates it ; you can apply on Level.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include training delivery, curriculum development and customer success.
- Level files it as a senior role.
- Level lists 644 other open roles at Shield AI.
- The role was posted in the last few days.
AI in this role
Lead a team delivering classroom, simulator, and flight training for intelligent autonomous aircraft systems.
As the Instructor & Customer Success Manager, you will lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. You will ensure customers in Ukraine have the knowledge, skills, and confidence required to safely operate, maintain, and effectively employ our technology.
You will be responsible for instructor development, training quality, operational readiness, curriculum standards, and customer satisfaction. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. The ideal candidate is an experienced training leader, an effective communicator, and a credible UAS professional who is comfortable operating in dynamic domestic and international environments.
How we rate this
Instructor & Customer Success Manager at Shield AI rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where training delivery was part of your work. What did you do?
- Tell me about a project where curriculum development was part of your work. What did you do?
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where instructor development was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Training Delivery, Curriculum Development, Customer Success, Instructor Development, and Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new customer service jobs by email
One email a week with the new customer service jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Customer Support roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step