Level

AmazonPosted today

L1

Investigation Associate, Middle Mile Product & Technology

Investigation Associate, Middle Mile Product & Technology at Amazon scores 5 out of 100 on AI centrality, which makes it a Level 1 role on this board.

IN, KA, Bengalurumidfull-time

AI in this role

Investigate suspicious activities and handle identity verification processes as an Investigation Associate at Amazon.

fraud-investigationrisk-managementdata-analysis
Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs

Key job responsibilities
- Conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve daily/weekly/monthly targets and quality standards for investigations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary

A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Share inputs for SOP enhancements

Basic qualifications

- Any Graduation degree

Preferred qualifications

- Bachelors degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Fraud InvestigationRisk ManagementData Analysis

Questions you could be asked

  1. Tell me about a project where fraud investigation was part of your work. What did you do?
  2. Tell me about a project where risk management was part of your work. What did you do?
  3. Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Fraud Investigation, Risk Management, and Data Analysis. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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