AmazonInvestigation Specialist II - JP, Flex Investigations and Offboarding
Amazon is hiring an Investigation Specialist II - JP, Flex Investigations and Offboarding in Hyderabad, India. Level rates it ; you can apply on Level.
AI in this role
The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.
Key job responsibilities
• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes
Basic qualifications
- 2 years of investigations experience
- Excellent written and verbal communication skills
- Must be in Good Standing
- Bilingual (English, Japanese)
Preferred qualifications
- Experience handling escalations and the ability to thrive in an ambiguous environment
- Experience working with legal or arbitration processes
- Familiarity with JP regulatory requirements and compliance frameworks
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Investigation Specialist II - JP, Flex Investigations and Offboarding at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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