Investigation Specialist, Veeqo

AI in this role

The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company’s account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform — including account takeovers, shipping label fraud, payment fraud, and chargebacks — as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes.
In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle.

Key job responsibilities
- Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols
- Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity
- Conduct thorough fraud investigations — gathering evidence, analysing data, documenting findings, and producing actionable recommendations
- Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds
- Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies
- Communicate directly with sellers throughout the investigation lifecycle — providing clear updates, managing expectations, and ensuring a professional experience
- Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS)
- Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics
- Investigate and resolve account-level issues beyond fraud — including account compromise recovery, compliance actions, seller disputes, and operational escalations — ensuring thorough documentation throughout
- Own continuous improvement of the investigation function — conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

Basic qualifications

- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
- Experience identifying and solving complex problems through data analysis
- Experience in fraud/risk investigations

Preferred qualifications

- 2+ years in fraud investigation, security analysis, or risk management roles
- Experience building automated fraud detection systems or scalable investigation workflows
- Experience with quality assessment frameworks and performance management in security contexts
- Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS)
- Experience developing and delivering training programmes for investigation teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation Specialist, Veeqo at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.