IT Domain Specialist - Splunk

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role?

As an IT Domain Specialist aligned to Splunk ITSI, you will use your specialist technical knowledge and expertise to design, deliver and support observability and monitoring solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on improving service visibility, monitoring effectiveness and operational reliability.

As an IT Domain Specialist, your role is key in improving the stability and reliability of observability solutions using Splunk and ITSI to ensure effective service delivery. You are responsible for contributing to the lifecycle of monitoring capabilities including service modelling, alerting, data onboarding and operational support. You support lifecycle ownership, continuous improvement and internal capability uplift while ensuring alignment to operational and service assurance requirements.

Responsibilities:

• Apply Splunk and ITSI expertise to deliver monitoring and observability solutions
• Configure service models, alerts, dashboards and reporting capabilities
• Support data onboarding and integration of monitoring sources
• Manage monitoring and alerting to ensure service visibility and early fault detection
• Support deployment and optimisation of monitoring solutions across environments
• Identify risks related to monitoring coverage and system performance
• Provide technical support to improve monitoring effectiveness and reliability
• Collaborate with stakeholders to deliver fit for purpose observability solutions
• Contribute to documentation and operational procedures
• Support continuous improvement including alert tuning and monitoring optimisation
• Support transition from externally delivered services to internal ownership
• Participate in DevSecOps delivery and operational support practices

Key Skills:

• Observability systems delivery and operation
• Splunk platform administration and optimization
• Splunk ITSI service modelling
• Alerting, correlation and dashboard development
• Data onboarding and integration
• Agile and DevOps practices
• Automation systems and processes
• AWS
• Azure
• Improving technology systems
• Operational support systems
• Scripting
• Stakeholder Management
• System Integration
• System monitoring
• Technical Problem Solving

Qualifications:

• AGSVA NV2 Security Clearance
• Five years plus experience administering observability or monitoring platforms with preference for Splunk and ITSI
• Splunk certifications desirable
• Experience in production support and development
• Experience in Agile and DevSecOps practices

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment