IT Helpdesk Specialist

AI in this role

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Are you ready to make an impact in a dynamic, international environment? We are looking for a highly motivated person to join us as IT Service Desk Specialist.

The IT Service Desk team at PwC Kazakhstan is supporting employees in using broadly understood IT resources on a daily basis. Our tasks include solving problems related to software and computer hardware and taking care of the proper installation and configuration of equipment. We operate F2F and use the Service Now ticket system. In addition, we regularly collaborate with and learn from our regional and global IT teams.

The role:

Acts as a local IT first-level support for our business users in open, multilingual and multicultural environment;
Support various globally recognized technologies and using the widely recognized standards and best practices.
Maintains user requests in the help desk system;
Escalates IT infrastructure issues to appropriate escalation channels;
Prepares various equipment for our employees and maintains various IT hardware and software, according to the corporate standards;
Maintains and updates local IT procedures and support documentation;
Prepares and provides end user training;
Provides user administration in AD and other systems;
Communicates with suppliers and internal PwC Teams.

What are we looking for:

University degree in IT or related area;
Experience in Helpdesk, Technical support or similar IT positions;
Customer service attitude;
Very good knowledge of English (verbal and written);
Good knowledge in Microsoft Desktop OS;
Good knowledge in MS Office, including Word, PowerPoint templates and Excel macros;
Good understanding of Android, iOS;
PC software configuration and installation;

How we score this

IT Helpdesk Specialist at PwC scores 38 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.