Key Account Manager - Jumia ( Full-Time )

AI in this role

Key Account Manager to drive business growth, nurture client relationships, and identify upselling opportunities in a fast-paced environment.

crmmicrosoft-office

account-managementb2b-salesclient-relationsnegotiationupselling

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key account manager

Summary: We are seeking a dynamic and results-driven Key Account Manager to join our team. This role focuses on building and maintaining strong relationships with key clients, ensuring customer satisfaction and driving business growth through strategic account management.

Responsibilities:

Develop and nurture long-term relationships with key accounts, serving as the primary point of contact.
Identify client needs and provide solutions, ensuring high levels of customer satisfaction.
Collaborate with internal teams to deliver tailored account strategies and solutions.
Monitor account performance and provide regular updates and reports on progress and challenges.
Negotiate contracts and agreements to maximize profit and client satisfaction.
Continuously seek opportunities to upsell and cross-sell additional products or services.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field.
Proven experience as a Key Account Manager or in a similar role.
Strong communication, negotiation, and interpersonal skills.
Ability to work collaboratively in a team environment.
Excellent organizational and multitasking abilities.
Proficiency in CRM software and Microsoft Office Suite.
Ability to travel as needed to meet with clients and attend industry events.

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

How we rate this

Key Account Manager - Jumia ( Full-Time ) at Jumia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Account ManagementB2b SalesClient RelationsNegotiationUpsellingCrmMicrosoft Office

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where b2b sales was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?
Tell me about a project where upselling was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, B2b Sales, Client Relations, Negotiation, and Upselling. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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