Lead Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in Canada.

This role leads the post-sales customer journey for strategic accounts, helping customers maximize value, adoption, and long-term success.
You will manage relationships across onboarding, training, professional services, technical support, renewals, expansion, and customer advocacy.
Working closely with cross-functional teams, you will ensure customers receive clear guidance, timely support, and access to the right internal expertise.
The position combines customer relationship leadership with technical and analytical thinking to address complex business and operational challenges.
You will play a key role in driving software adoption, achieving measurable customer outcomes, and strengthening enterprise account performance.
The role offers autonomy to develop solutions within established frameworks while collaborating across technical, commercial, and customer-facing functions.
This is an opportunity to influence customer growth and retention within a technically sophisticated environment serving complex industrial sectors.