Customer Success Manager, Enterprise

Stripe is hiring a Customer Success Manager, Enterprise in Chicago, United States. It pays $114k-$145k a year and Level rates it ; you can apply on Stripe.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Pay on this posting starts 16% higher than the typical customer service posting on Level.
The posting mentions customer success, account management and enterprise sales among its tools and skills.
Level classes it as a senior role.
Stripe has 765 other open roles on Level.

AI in this role

Manage post-sales engagements and drive optimization, retention, and growth for enterprise customers.

customer-successaccount-managemententerprise-salesclient-relations

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
Advocate for the customer to internal stakeholders.
Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.

Must also have four (4) years of experience in each of the following:

Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
SaaS; and
Finance, consulting, and account management.

Salary: $113,672 - $144,750/yr

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60

#LI-DNI

How we rate this

Customer Success Manager, Enterprise at Stripe rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager, Enterprise is an open job at Stripe.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $114k-$145k a year.
The role is based in Chicago, US.
The job was posted on September 18, 2026.
Seniority: senior.
Applications are handled by Stripe. Apply on Stripe

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementEnterprise SalesClient Relations

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

This job starts at: $114k
Typical customer service job: $98k

This posting starts 16% above the typical customer service job. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where enterprise sales was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Enterprise Sales, and Client Relations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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