AmazonLive Ops Support Engineer, Prime Video Experience Technology
Amazon is hiring a Live Ops Support Engineer, Prime Video Experience Technology in Hyderabad, India. Level rates it ; you can apply on Level.
Level's read on this job
- Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
- Tools and skills the posting cites include AWS, troubleshooting and incident management.
- Level files it as a mid-level role.
- Level lists 22,000+ other open roles at Amazon.
- The role was posted in the last few days.
AI in this role
Live Ops Support Engineer maintaining Prime Video infrastructure and utilizing AI-powered tools for diagnostics and operational support.
Key job responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
Basic qualifications
- 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
Preferred qualifications
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Live Ops Support Engineer, Prime Video Experience Technology at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where root cause analysis was part of your work. What did you do?
- Tell me about a project where scripting was part of your work. What did you do?
- Walk me through how you've used AWS in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Troubleshooting, Incident Management, Root Cause Analysis, Scripting, and AWS. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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