Manager, Account Management

Mastercard is hiring a Manager, Account Management in Paris, France. Level rates it ; you can apply on Level.

AI in this role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

We are looking for an Account Manager to join the Financial Institutions team in France.

In this role, you will be responsible for managing and growing strategic relationships with key banking partners, supporting both the protection of existing business and the development of new opportunities. You will act as a trusted partner to clients and a key internal orchestrator, ensuring the delivery of Mastercard’s full value proposition across products, services, and marketing.

The role combines commercial ownership, relationship management, and strategic execution in a fast-moving and highly competitive market.

Key Responsibilities

Account Management & Commercial Growth:
• Manage day-to-day relationships with assigned financial institution clients
• Protect and grow existing business (cards, volumes, revenues, services)
• Identify and execute new business opportunities
• Contribute to contract renewals and renegotiations

Client Engagement & Relationship Development:
• Build strong relationships with key stakeholders
• Elevate discussions to senior levels
• Act as the voice of the client internally

Value Proposition & Strategic Positioning:
• Build differentiated value propositions
• Support strategic narratives
• Translate capabilities into client value

Cross-functional Collaboration:
• Coordinate with Product, Services, Marketing, Finance, Legal
• Orchestrate internal resources

Performance Management & Execution:
• Monitor KPIs and performance
• Deliver client reviews
• Contribute to account plans

All About You – Experience
• Experience in account management, sales, or relationship management
• Strong understanding of financial institutions and payments ecosystem
• Experience managing complex client relationships

Skills & Competencies
• Strong commercial mindset
• Excellent relationship-building and influencing skills
• Ability to translate complex concepts into clear narratives
• Strong cross-functional collaboration
• Analytical mindset
• Understanding of payments, cards, or fintech ecosystems
• Exposure to contract negotiations and deal structuring
• Knowledge of the French banking landscape

Personal Attributes
• Client-centric and results-driven
• Strong communication and storytelling skills
• Comfortable in a fast-paced environment
• Team player

What We Offer
• Strategic, high-impact role
• Exposure to top-tier banking clients
• Collaborative environment
• Growth opportunities

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Manager, Account Management at Mastercard rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.