JobgetherRemote · India
just now
AmazonPosted 2d ago
L1
Manager II, Operations
Manager II, Operations at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
CA, ON, Windsormidfull-timeCAD 75k-CAD 105k
AI in this role
Lead operations within Amazon's delivery network, owning shift performance, safety outcomes, and process improvements.
operations-managementteam-leadershipprocess-improvementdata-driven-decision-making
Key job responsibilities
- Lead and develop a team of frontline associates and process assistants, creating development plans, delivering structured feedback, and facilitating career growth conversations that strengthen your shift's talent pipeline.
- Own safety outcomes for your area by modeling protocols, proactively identifying risks, analyzing safety metrics, and integrating safety discussions into every pre-shift meeting and stand-up.
- Monitor and analyze key operational metrics across your shift, using data from multiple sources to identify trends, diagnose systemic issues, and implement solutions that improve productivity, quality, and cost performance.
- Collaborate across shifts and departments to share performance insights, align on priorities, and support site-wide initiatives that require coordinated execution.
- Plan and adjust staffing, resources, and processes to meet changing business demands, making real-time decisions that balance immediate operational needs with longer-term goals.
A day in the life
Your day begins with a review of overnight metrics and a safety-focused pre-shift meeting where you align your team on priorities. From there, you move between the floor and your workstation—coaching process assistants, troubleshooting bottlenecks, and adjusting labor plans as volume shifts. You partner with peers on adjacent shifts to ensure smooth handoffs and consistent standards. Throughout the shift, you use real-time data to make decisions, address associate questions, and drive continuous improvement in your area.
About the team
Our Delivery operations team is at the last mile of Amazon's promise to customers. We work together to Receive, Stow, and Deliver millions of items, and we are always looking for smarter, safer ways to do it. Our culture is built on collaboration, accountability, and a genuine commitment to each other's growth. We are investing in new technologies and process improvements that will shape the future of fulfillment, and your leadership will play a direct role in bringing those innovations to life.
Basic qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Windsor - 75,000.00 - 105,000.00 CAD annually
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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Operations ManagementTeam LeadershipProcess ImprovementData Driven Decision Making
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where data driven decision making was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations Management, Team Leadership, Process Improvement, and Data Driven Decision Making. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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