MastercardManager, Project and Operations Management
AI in this role
Manage operations, project delivery, and governance for strategic marketing and employee engagement initiatives across Europe.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Project and Operations ManagementManager, Project and Operations Management, L6, Pune Tech HubEurope Marketing Operations | Global Business Solutions Center (GBSC) | Pune, India
About Mastercard
Mastercard is a global technology company in the payments industry, with teams spanning five continents, 82 countries, and more than 130 office locations. The company enables consumers, businesses, and governments by expanding payments, extending services, and embracing new networks, supported by strategic assets such as its people, brand, data, franchise, technology, and ESG priorities.
About GBSC
The Global Business Solutions Center (GBSC) is Mastercard’s shared services and strategic enablement organization, supporting internal and external customers across the enterprise. With more than 1,100 professionals across 10 global locations, GBSC delivers more than 200 solutions and services across 90+ countries, helping Mastercard teams streamline operations, improve efficiency, ensure compliance, scale execution, and drive business impact across functions including Sales, Marketing, Product, Finance, People & Capability, Law, Franchise & Integrity, and automation-led business solutions.
Position Overview
This role serves as the ‘always on’, operational backbone for strategic marketing, employee engagement, and advocacy initiatives across Europe. The Manager will lead project delivery, campaign operations, governance, stakeholder management, reporting and performance measurement while partnering with Marketing, Communications, HR, Legal, Finance and external agencies.
Key Responsibilities
Lead end-to-end project and operations management for Europe Marketing initiatives.
Develop project plans, timelines, governance processes, and executive reporting mechanisms.
Coordinate ongoing and evergreen campaign operations including workflow management, inbox oversight, content review processes and stakeholder communications.
Drive weekly status reviews, risk management, and issue resolution.
Build dashboards and performance reports measuring participation, engagement, amplification, and business outcomes.
Partner with marketing, communications, HR, legal, finance and agency teams.
Ensure compliance, process governance, and operational excellence.
Identify automation and process improvement opportunities.
Support future campaigns and strategic programs beyond the initial Viva Engage initiative.
Qualifications
Bachelor’s degree required; MBA preferred.
6–10 years of experience in Project Management, Marketing Operations, Campaign Operations, or similar functions. Strong and demonstrable experience with multi-channel Campaign operations, and not just digital.
Experience working in matrixed global organizations with cross functional structures.
Strong analytical, reporting, and stakeholder management skills.
Required Skills
Project and Operations Management
Marketing Operations
Business Reporting & Analytics
Strong Executive and Stakeholder Communication on ensuring project delivery and timelines and met
Risk & Governance Management
Power BI, Excel, PowerPoint, Teams, SharePoint and collaboration platforms
Success Measures
Successful launch and management of European marketing initiatives; strong stakeholder satisfaction; on-time project delivery; robust reporting cadence; measurable process improvements; and establishment of scalable campaign operations frameworks.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Project and Operations Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where campaign management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Project Management, Operations, Stakeholder Management, and Campaign Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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