Manager, Supply Chain

AI in this role

Manage real-time supply chain disruptions, operational performance, and teams for Amazon's middle mile transportation network.

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supply-chain-managementoperations-managementteam-leadershipprogram-management

We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be flexible with shifts.

A Manager, Supply Chain in DM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:
1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions
2. Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team
3. People Management – Be comfortable leading large teams of 150+, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors
4. Communicate standard work changes and drive compliance
5. Execute vision and goals for DM team
6. Work across stakeholders both upstream and downstream (DM stakeholders in EU and NA) to influence and execute goals defined
7. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved
8. Determines corrective actions internally and externally
9. Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities

Program management responsibilities include but not limited to:
1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them
2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders
3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 2+ years of supply chain experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing competing priorities and using metrics to drive business decisions
- Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
- Experience managing large teams across multiple locations and languages
- Experience managing, analyzing and communicating results to senior leadership
- 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment

Preferred qualifications

- Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Master's degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem
- Project Management experience preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager, Supply Chain at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Supply Chain ManagementOperations ManagementTeam LeadershipProgram ManagementExcelSQLAccess

Questions you could be asked

Tell me about a project where supply chain management was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

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List these exact terms on your resume: Supply Chain Management, Operations Management, Team Leadership, Program Management, and Excel. An applicant tracking system matches the wording, not the idea.
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