Marketplace Support & Capability Development Specialist

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Job Summary:

As a Lead Specialist Marketplace operation, you will support Target’s curated marketplace: Target Plus to grow across various functions. This role combines data-driven decision-making, operational support, and process improvement, with a focus on maximizing GMV and ensuring smooth operations for both internal and external stakeholders. You will also identify areas for policy improvement, streamline workflows, and train team members, making a significant impact in a dynamic, agile environment.

Job Description:

• Resolve return disputes cases by determining a payout amount based on comprehensive guardrails in an accurate and timely manner.
• Respond to and resolve partner questions and issues related to disputes through incident recognition, research and isolation, resolution, escalation and follow up.
• Identify scope for partner facing policy improvements and identify areas for product enhancement.

• Identify gaps in return dispute guardrails and suggest internal process and partner facing policy improvements.
• Analyze trends in the return disputes and support goaling work.
• Analyze and track dispute case inflow and consequent work output. Provide recommendations on process improvements to always meet SLA.
• Onboard new hires on the Team and train them resolving disputes from end to end.
• Provide regular business and operations updates as well as updates on workload and tasks at hand to the Analyst.
• Support regular business share-out’s in relevant forums and team meetings. 
• Lead process documentation for smooth knowledge transfer for new hires.
• Provide regular business and operations updates as well as updates on workload and tasks at hand to the Analyst.
• Support regular business share outs in relevant forums and team meetings.
• Work directly with Target Return Centers to streamline the guest return process.
• Understanding fraud patterns and collaborating with the HOA/RAS team to create guidelines on abuse prevention.
• Supporting analysis on HOA, documenting cases of potential abuse/fraud.

REQUIREMENTS

• Graduate or Postgraduate degree in International Business, Commerce, Supply Chain, Operations Management, or a related field.
• 2–3 years of experience in operations, customer/partner support, case management, or dispute resolution, preferably within retail, e-commerce, or B2B environments.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies, evaluate supporting evidence, and make accurate decisions within established guidelines.
• Proficiency in MS Excel and MS Office applications, with the ability to maintain operational reports, analyze basic trends, and track performance metrics.
• Strong written and verbal communication skills, with the ability to clearly articulate resolutions and collaborate with internal stakeholders and external partners.
• Strong attention to detail, organizational skills, and the ability to manage high-volume workloads while maintaining accuracy, quality, and defined SLAs.
• Ability to work collaboratively across teams, identify recurring operational issues, and contribute to process improvements and knowledge documentation.

Culture- https://india.target.com/life-at-target/belonging