AmazonProduct Manager: Auto Litigation Support, On-Road Incident Management (ORIM)
AI in this role
Own the product roadmap and strategy for auto claims handling and auto litigation support workflows across Amazon's network.
Key job responsibilities
Own the product roadmap for excess auto claims and auto litigation support, including TPA integrations, claims workflow optimization, evidence collection tooling, and litigation discovery capabilities
Define and build workflows for litigation discovery, including the collection, organization, preservation, and production of core documents and evidence materials for internal legal teams and outside counsel
Design scalable evidence preservation processes that ensure data generated during incident response is captured at the point of origin and remains accessible and defensible throughout the litigation lifecycle
Partner with Legal, Claims, Insurance, Risk, and Operations teams to map end-to-end litigation support workflows, identifying gaps in evidence collection and document availability
Define and prioritize product requirements that improve claims intake, triage, investigation, litigation hold compliance, and discovery material organization for excess auto claims
Drive requirements for integrations with TPAs, insurance carriers, legal vendors, outside counsel, and case management systems
Build and maintain mechanisms that improve the completeness and accessibility of litigation discovery materials across the organization
Develop business cases and success metrics measuring impact on evidence completeness, discovery response times, claim outcomes, and cost reduction
Lead change management for new workflows, tools, and process changes that impact legal and claims stakeholders
A day in the life
Your day is fast-paced and cross-functional. You might start by reviewing claims metrics and TPA performance data, then facilitate a working session with legal operations and outside counsel to refine a litigation discovery workflow. After lunch, you meet with engineering to review the technical design for an evidence collection integration, ensuring it preserves chain-of-custody. Later, you prepare a product update for leadership, pulling together outcome data on discovery response times and evidence completeness. Throughout the day, you balance strategic product thinking with hands-on problem-solving, always working backwards from the needs of legal teams and claims stakeholders.
Basic qualifications
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
Preferred qualifications
- 3+ years of Digital Forensics & E-Discovery Law experience
- Experience in relevant industry fields like operations, risk, or fraud investigations
- Experience with claims management systems, excess insurance programs, TPAs, or case management platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 116,300.00 - 160,000.00 USD annually
USA, NY, New York - 127,900.00 - 179,600.00 USD annually
USA, TN, Nashville - 104,700.00 - 147,000.00 USD annually
USA, TX, Austin - 116,300.00 - 160,000.00 USD annually
USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually
How we rate this
Product Manager: Auto Litigation Support, On-Road Incident Management (ORIM) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where roadmapping was part of your work. What did you do?
- Tell me about a project where litigation support was part of your work. What did you do?
- Tell me about a project where workflow optimization was part of your work. What did you do?
- Tell me about a project where claims management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Management, Roadmapping, Litigation Support, Workflow Optimization, and Claims Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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