1h ago
AmazonPosted 1d ago
L1
Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery
Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
US, NY, New Yorkmidfull-time$82k-$143k
AI in this role
Drive delivery quality and process integration initiatives by connecting upstream operations with last-mile grocery delivery outcomes.
program-managementprocess-optimizationmetrics-frameworkcross-functional-leadershipsupply-chain
As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams. You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes.
Key job responsibilities
- Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
- Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
- Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
- Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Basic qualifications
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 81,600.00 - 142,800.00 USD annually
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Program ManagementProcess OptimizationMetrics FrameworkCross Functional LeadershipSupply Chain
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
- Tell me about a project where metrics framework was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where supply chain was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Process Optimization, Metrics Framework, Cross Functional Leadership, and Supply Chain. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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