AmazonPosted 2mo ago

QC Training Specialist, GSF Learning and development

QC Training Specialist, GSF Learning and development at Amazon scores 17 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, KA, Bangalorefull-time

AI in this role

Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)
7- Maintaining data and analysis through relevant reports (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10-Lead the individual improvement projects to enhance the business performance.
11- Drive Quality & Learning metrics
12- Conduct online and class room training sessions for the stake holders

Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)
7- Maintaining data and analysis through relevant reports (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10-Lead the individual improvement projects to enhance the business performance.
11- Drive Quality & Learning metrics
12- Conduct online and class room training sessions for the stake holders

A day in the life
Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement
Involve and engage well with mapped MFC POCs
Offer visibility on daily reporting and progress updates

Basic qualifications

- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred qualifications

- Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

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