AmazonQuality Specialist - Spanish, DLP LMAQ
Amazon is hiring a Quality Specialist - Spanish, DLP LMAQ in Hyderabad, India. Level rates it ; you can apply on Level.
AI in this role
Provide first-level support, analyze transport cases, and drive quality improvements for delivery programs in Spanish.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.
Key job responsibilities
Fluency in Spanish. B2+ certification
Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
Identify and uncover areas of opportunity and highlight the same to managers.
Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
Do root-cause analyses (when needed) within the space subject to availability of data
Basic qualifications
- Fluency in Spanish. B2+ certification
- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
- Identify and uncover areas of opportunity and highlight the same to managers.
- Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
- Do root-cause analyses (when needed) within the space subject to availability of data
Preferred qualifications
- *Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections Identify and uncover areas of opportunity and highlight the same to managers. Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Quality Specialist - Spanish, DLP LMAQ at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where transportation was part of your work. What did you do?
- Tell me about a project where quality assurance was part of your work. What did you do?
- Tell me about a project where root cause analysis was part of your work. What did you do?
- Tell me about a project where spanish was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Transportation, Quality Assurance, Root Cause Analysis, and Spanish. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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