Relationship Manager - Business Banking

AI in this role

Relationship Manager for Business Banking to manage small enterprise accounts, originate new relationships, and cross-sell banking products.

relationship-managementportfolio-managementcredit-analysiscross-sellingrisk-management

Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations.To achieve assigned financial and non financial objectives by meeting all borrowing & non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS & relationships downgraded by ME team using defined customer on-boarding procedure.Constantly identify opportunities to upgrade customers to ME category by identifying customer's needs & profiling.Responsible for quality & soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).

Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non-borrowing accounts by cross-selling complete range of banking products.

Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.

Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.

Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.

Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.

Maintain acceptable portfolio quality.

Screen the market for NTB opportunities.

Liaise between internal and external advisors to ensure precision of agreements.

Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.

Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.

Achieve assigned financial and non financial targets.

Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.

Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.

Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile & requirements.

Banking Sales & service experience with proven relationship management qualities.

Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)

Excellent communication and negotiation skills.

At least 4 years + relevant banking experience in local or international market

MBA/CA or if a regular graduate needs to possess adequate relevant experience.

Positive attitude, strong work ethic and a good team player.

How we rate this

Relationship Manager - Business Banking at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Relationship ManagementPortfolio ManagementCredit AnalysisCross SellingRisk Management

Questions you could be asked

Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where portfolio management was part of your work. What did you do?
Tell me about a project where credit analysis was part of your work. What did you do?
Tell me about a project where cross selling was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Relationship Management, Portfolio Management, Credit Analysis, Cross Selling, and Risk Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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