Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan)

Mashreq is hiring a Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan) for a remote role open to applicants in Pakistan. Level rates it ; you can apply on Level.

AI in this role

Relationship Officer responsible for telesales, customer acquisition, and achieving monthly sales targets and KPIs in a banking environment.

crm

telesalescustomer-servicesalesrelationship-management

Job Purpose:

To achieve monthly KPIs assigned
To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
To ensure that all telesales activities are directed to meeting sales targets.
To ensure assigned card monthly targets are achieved
To ensure that there is no miss selling
To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns
Adherence to discipline and punctuality
Constant follow up with the customer.
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve sales out comes.

Key Result Areas

Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition and EC/BT
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.

Knowledge, Skills and Experience

Excellent people management skills
1-2 years experience in similar work environment.
Preferably has a practical marketing background.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Excellent presentation skills.
Good team player with result driven attitude.
Business sensitive.
Has analytical and computer skills.
Adaptable and versatile.

How we rate this

Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan) at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan) is an open job at Mashreq.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Pakistan and is marked remote.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Mashreq. Apply on Mashreq

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

TelesalesCustomer ServiceSalesRelationship ManagementCrm

Questions you could be asked

Tell me about a project where telesales was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Walk me through how you've used Crm in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Telesales, Customer Service, Sales, Relationship Management, and Crm. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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